Terms & Conditions

1. Definitions

"Company" refers to Steel Warehouse Pty Ltd. "Purchaser" refers to the person, business, or entity placing an order, including employees, agents, successors, or assigns acting on their behalf. "Goods" refers to all goods, materials, or services supplied by the Company. These Terms form the entire agreement between the parties. Both parties must agree in writing to vary these Terms.

2. Payment Terms

All orders placed through steelwarehouse.com.au require full payment at the time of checkout. Payment is processed securely via Shopify's payment platform. Orders will not be confirmed or fulfilled until payment has been successfully received. The Company reserves the right to cancel any order where payment cannot be collected.

3. Order Pickup

Steel Warehouse operates as a pickup-only business. All orders must be collected from our warehouse in person — we do not offer delivery. Once an order is ready, the Purchaser will be notified. The Company does not accept liability for delays caused by circumstances beyond its control.

4. Warranties and Claims

To the fullest extent permitted by law, the Company excludes all implied warranties, including merchantability or fitness for purpose. The Purchaser must submit any quality or service complaints in writing within 7 days of pickup. Claims submitted outside this timeframe may not be considered.

5. Allocation of Loading Responsibility

Unless otherwise noted in writing, the Purchaser is responsible for loading, securing and transport of all materials once the Company has made it available for collection. Where the Company provides access to loading equipment, staff or facilities, such involvement is limited to facilitated collection and does not transfer responsibility for load compliance, restraint, or transport safety to the Company.

6. Safe Loading and Transport Compliance

The Purchaser must ensure that all goods collected are:

• Safely loaded and secured in accordance with the National Transport Commission Load Restraint Guide (or equivalent standard);
• Within all applicable mass and dimension limits;
• Transported in a manner that does not create a risk to public safety.

The Company reserves the right to refuse release of materials where it reasonably believes that a load is unsafe or non-compliant.

7. Safety Directions and Intervention

The Company may give directions in relation to site safety and may intervene in loading activities where it reasonably considers there to be a safety risk.

Such directions or intervention:

• are provided to assist in maintaining a safe environment; and
• do not constitute control over the Purchaser's transport activities or transfer responsibility.

The Purchaser must comply with all reasonable safety directions issued by the Company.

8. Indemnity

To the maximum extent permitted by law, the Customer indemnifies the Company against any claims, loss, damage, liability, or expense arising from:

• the Purchaser's breach of these terms;
• the Purchaser's failure to comply with applicable laws;
• unsafe loading, restraint, or transport of goods once released to the Purchaser; or
• any negligent or unlawful act or omission of the Purchaser or its agents.

9. Passing of Risk and Acceptance

Risk passes to the Purchaser at the point of pickup from our warehouse. Accepting goods constitutes acceptance of these Terms. The Purchaser is solely responsible for the safe transport of goods once collected.

10. Order Cancellation

Orders may be cancelled by contacting us in writing before the order is ready for pickup. Once an order has been prepared or cut to size, cancellation may not be possible and costs already incurred may be applied. The Company reserves the right to cancel any order and issue a full refund at its discretion.

11. Returns & Refunds

We accept returns under the following conditions:

• The item must be returned within 14 days of purchase.
• The item must be in its original, undamaged condition — unused and unaltered.
• The customer is responsible for returning the item. As we are a pickup-only business, all returns must be brought back to our warehouse in person — we do not arrange or cover return transport.
• Cut-to-size items cannot be returned under any circumstances, as these are custom cut to your specifications.

Once the returned item has been inspected and accepted, a full refund will be issued to your original payment method. If you have any questions regarding a return, please contact us before bringing the item back.

12. Invalid Terms

If any term is deemed unenforceable, the remaining terms continue to apply.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Disputes must be heard in Victoria.

1. Amendment of Terms

We may update or modify these Terms of Use at any time. We encourage you to review this page regularly. Continued use of our website indicates acceptance of any updated terms.

2. Limitation of Liability

Steel Warehouse Pty Ltd is not legally responsible for any loss or damage in connection with errors or omissions on the website, products or services provided, or third-party content or external links. Your use of all website materials is entirely at your own risk.

3. Competition and Consumer Act

Under Australian Consumer Law, our liability for any breach is limited to resupplying the goods or services, replacing the goods, or covering the cost of resupply. You must be 18 years or older to use this website or purchase goods or services.

4. Third-Party Links

Our website may include links to third-party websites for convenience only. Steel Warehouse Pty Ltd does not endorse, control, or take responsibility for any external content.

5. Disclaimer

To the fullest extent permitted by law, we disclaim all warranties, express or implied. We do not guarantee that our website, products, or services are error-free, secure, or free from harmful components. You are solely responsible for any corrections required due to using our website.

6. Privacy

We respect your privacy and protect personal information in accordance with the Australian Privacy Principles. Your data is stored securely and we do not retain credit card information. For full details, refer to our Privacy Policy.

7. Third-Party Use of Data

We do not sell or trade personal information. We may use non-identifiable data to improve our website, analyse user trends, and enhance customer experience. No personal identifiers will be shared.

8. Disclosure of Information

We may disclose your information when required by law or court order, to enforce our customer agreements, or to protect the safety, rights, or property of Steel Warehouse Pty Ltd, our customers, or third parties.

9. Exclusion of Competitors

Competitors are strictly prohibited from accessing, downloading, or using our website content for commercial gain. Any breach will result in claims for damages and profits derived from unauthorised use. We reserve the right to deny website access at our discretion.

10. Copyright & Trademarks

All content on this website, including design, layout, text, graphics, and branding, is owned or licensed by Steel Warehouse Pty Ltd. You may not reproduce, republish, or distribute content for commercial use. Permitted use is limited to printing or downloading content for personal, non-commercial use, or sharing limited extracts with proper attribution.

11. Entire Agreement

These Terms of Use represent the complete agreement between you and Steel Warehouse Pty Ltd regarding your access to and use of our website.

12. Unenforceable Terms

If any term is deemed unlawful or unenforceable in your state or territory, that term is considered void only in that jurisdiction. All other terms remain valid and enforceable.

13. Jurisdiction

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

General Information Only

All content on www.steelwarehouse.com.au is provided for general informational purposes. While we strive to keep information accurate and up to date, we make no guarantees regarding completeness, accuracy, suitability, reliability, or availability. Any reliance on website information is at your own risk.

14. No Liability

Steel Warehouse Pty Ltd is not liable for any loss or damage arising from use of our website, loss of data or profits, or indirect or consequential damages.

15. Website Availability

We aim to keep our website running smoothly. However, Steel Warehouse Pty Ltd is not responsible for downtime caused by technical issues beyond our control.

16. Copyright Notice

This website and its content are Copyright © Steel Warehouse Pty Ltd. All rights reserved. Unauthorised reproduction, distribution, or commercial use of any content is strictly prohibited without written consent.